Legal Documents

2023 16 May

List of certified ServerAstra Resellers

Effective date: 2023.05.16. Unless otherwise defined in this document, terms used in this document have the same meaning as in our Terms and Conditions, accessible from https://serverastra.com/docs/GTCS . This document includes important additions to ServerAstra GTCs Azarova Lola E.V. DBA PalangIT Website: https://palangit.com Email: info@palangit.com Seat: Hungary 1162, Budapest, Rozsos utca 16 Contact Us If you have any questions about this document, please contact us: By email: dpo@serverastra.com By [...]

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2023 15 Mar

Acceptable Use Policy

Effective date: 2022.09.04. Unless otherwise defined in this document, terms used in this document have the same meaning as in our Terms and Conditions, accessible from https://serverastra.com/docs/GTCS . This document includes important additions to ServerAstra GTCs This Acceptable Use Policy document, including the following list of Prohibited Activities, is an integral part of your Contract with ServerAstra Ltd. (further "Provider"). If you engage in any of the activities prohibited by this AUP document [...]

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2022 4 Sep

ServerAstra Data removal info bulletin

ServerAstra reserves the right to keep data up to the limits defined in the Privacy Policy To remove data please lodge a ticket request or email to dpo@serverastra.com In case you never participated in a taxable transaction and/or event with ServerAstra, your data will be removed within 30 days of request and we will inform you about data removal In case you engaged in a taxable transaction and/or event with us, the data will be automatically removed upon the expiry of periods defined in our Privacy Policy [...]

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2019 14 May

Technical and Organizational Measures In Accordance with Art. 32 GDPR and Amendments

Technical and Organizational Measures In Accordance with Art. 32 GDPR and Amendments I. Pseudonymisation and Encryption of Personal Data Your credentials are stored in an encrypted industry highest standard hash format (BCRYPT). All data transfers are encrypted either using SSL/TLS or SSH protocols with the highest grade ciphers available. Access to payment credentials does not exist within our system. We do not store any credit card, cryptocurrency or other financial data on our servers and we use 3rd part[...]

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2019 14 May

System Administration

System Administration Administrative support is currently represented by the following options: Basic Full Basic Company's system administrators will install and manage the default base system on Customer's server and will continue to update and oversee these services per security announcements within the included monthly work hours. Included: basic security policy application consistency check security updates and upgrades best practices for running services firewall setup 3 hours of troubleshooting a[...]

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2011 10 Sep

Service Level Agreement

This document includes additional important provisions to the ServerAstra Terms of Service: Document contents: Best Effort Bronze Silver Gold Platinum 1. Best Effort a) In case of a network failure, power failure or conditioning failure the total downtime shall not exceed 1 percent per month. b) In case of hardware failure the replacement shall not exceed 6 working days. c) Technical Support Ticket answering time: average shall be kept within 55 minutes threshold shall not exceed 1 working day threshold.[...]

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2006 30 Sep

General Terms and Conditions of Services

ServerAstra Ltd. General Terms and Conditions ServerAstra Ltd. (hereinafter Company) provides web hosting services to Subscribers around the world. The following Terms of Service and Service Level Agreement (hereinafter SLA) are designed to provide the highest level of service available. Content All services provided by Company are to be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Hungarian or EU law is prohibited. This inclu[...]

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