Legal Documents

2023 20 Jul

General Terms and Conditions of Services

Effective date: 2023.07.20. By signing up for and/or otherwise accessing any of the services or products offered by ServerAstra Ltd. (hereinafter: Provider) you (hereinafter: Customer) agree to be bound by the terms of this Agreement. These terms and conditions supersede all earlier versions. Please read through this document and all annexes carefully and thoroughly, as they describe your legal rights and obligations. Annexes listed in section V. are an integral part of this agreement and are required to be[...]

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2023 20 Jul

Privacy Policy

Effective date: 2023.07.20. The data of the Data Controller: Company Name: ServerAstra Informatikai, Kereskedelmi és Szolgáltató Korlátolt Felelősségű Társaság Registered seat: 1158 Budapest, Petrence utca 66. Company registration number: Cg. 01-09-873403 E-mail: info@serverastra.com Website: serverastra.com Tax number: 13791173-2-42 VATID: HU13791173 Name of Court of Registration: Metropolitan Court as Court of Registration ServerAstra Kft. ("ServerAstra", "us", "we", or "our") operates the https://serve[...]

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2023 16 May

List of certified ServerAstra Resellers

Effective date: 2023.05.16. Unless otherwise defined in this document, terms used in this document have the same meaning as in our Terms and Conditions, accessible from https://serverastra.com/docs/GTCS . This document includes important additions to ServerAstra GTCs Azarova Lola E.V. DBA PalangIT Website: https://palangit.com Email: info@palangit.com Seat: Hungary 1162, Budapest, Rozsos utca 16 Contact Us If you have any questions about this document, please contact us: By email: dpo@serverastra.com By [...]

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2023 15 Mar

Acceptable Use Policy

Effective date: 2022.09.04. Unless otherwise defined in this document, terms used in this document have the same meaning as in our Terms and Conditions, accessible from https://serverastra.com/docs/GTCS . This document includes important additions to ServerAstra GTCs This Acceptable Use Policy document, including the following list of Prohibited Activities, is an integral part of your Contract with ServerAstra Ltd. (further "Provider"). If you engage in any of the activities prohibited by this AUP document [...]

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2022 4 Sep

Service Level Agreement

Effective date: 2022.09.04. Unless otherwise defined in this document, terms used in this document have the same meaning as in our Terms and Conditions, accessible from https://serverastra.com/docs/GTCS . This document includes important additions to the ServerAstra GTCs Hardware failures do not apply to Colocation services SLA Levels Best Effort Basic Business Enterprise 1. Best Effort a) In case of a network failure, power failure or HVAC failure the total downtime shall not exceed 1 percent per month e[...]

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2022 4 Sep

ServerAstra Data removal info bulletin

ServerAstra reserves the right to keep data up to the limits defined in the Privacy Policy To remove data please lodge a ticket request or email to dpo@serverastra.com In case you never participated in a taxable transaction and/or event with ServerAstra, your data will be removed within 30 days of request and we will inform you about data removal In case you engaged in a taxable transaction and/or event with us, the data will be automatically removed upon the expiry of periods defined in our Privacy Policy [...]

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2022 4 Sep

Technical and Organizational Measures In Accordance with Art. 32 GDPR and Amendments

Effective date: 2022.09.04. Unless otherwise defined in this document, terms used in this document have the same meaning as in our Terms and Conditions, accessible from https://serverastra.com/docs/GTCS . This document includes important additions to ServerAstra GTCs I. Pseudonymisation and Encryption of Personal Data Your credentials are stored in an encrypted industry highest standard hash format (BCRYPT). All data transfers are encrypted either using SSL/TLS, Wireguard or SSH protocols with the highest g[...]

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2022 4 Sep

System Administration

Effective date: 2022.09.04. Unless otherwise defined in this document, terms used in this document have the same meaning as in our Terms and Conditions, accessible from https://serverastra.com/docs/GTCS . This document includes important additions to ServerAstra GTCs Administrative support is currently represented by the following options: Basic Full Basic Provider's system administrators will install and manage the default base system on Customer's server and will continue to update and oversee these ser[...]

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2022 4 Sep

List of Sub-processors

Effective date: 2022.09.04. Unless otherwise defined in this document, terms used in this document have the same meaning as in our Terms and Conditions, accessible from https://serverastra.com/docs/GTCS . This document includes important additions to ServerAstra GTCs Currently the Provider does not engage any sub-processors. Contact Us If you have any questions about this document, please contact us: By email: dpo@serverastra.com By visiting this page on our website: https://serverastra.com/Contact [...]

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