Policies

2026 6 Oct

Account Recovery When You No Longer Have Access to Your Email

If you can no longer access the email address registered on your account, please contact our support team. For security reasons, we cannot change the registered email address, reset account credentials, or transfer control of an account until we can verify that the person making the request is authorised to manage it. What information may be required? Depending on the account, we may ask for documentation or other information showing your connection to the account holder. This may include: identification m[...]

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2026 5 Jan

Customer Verification & Crypto Payment Information Policy (KYC, Fraud, Travel Rule)

Effective date: 2026-01-05 This policy explains when and why we may ask for identity or business information for (1) general account use and (2) crypto payments that we later convert using regulated exchanges. We aim to keep checks as light as possible, while meeting legal and safety requirements. 1. General Account Verification (Risk-Based KYC) What we do by default To protect our platform and customers, we run automated and, when needed, manual checks to prevent fraud, abuse, and legal violations. These [...]

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2025 4 Nov

Affiliate Commission Rates

Commission applies one-time only, to the first paid invoice of a new order. Renewals, recurring charges, subscription extensions, upgrades, downgrades, or additional invoices do not generate further commission. Product Category Commission Rate Notes Cloud Services 20% Commission applies to the first invoice only. Dedicated Servers 5% or 15% Commission applies to the first invoice only.Percentage depends on system status:• 5% if the CPU is classified as EOL (End-of-Life by manufacturer) at the tim[...]

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2024 20 Feb

Tor exit-node policy

If you are using our services to provide an Tor exit node please be advised that only the following exit policies are permitted to use on our premises. Any exits using other policies will be suspended as Terms of Service violators. Reduced Exit policy ExitPolicy accept *:20-21 # FTP - File Transfer Protocol (data / control) ExitPolicy accept *:43 # WHOIS - who is query and response protocol ExitPolicy accept *:53 # DNS - Domain Name System ExitPolicy accept *:79 # finger - Name/Fin[...]

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2023 15 Sep

Vulnerability Reporting

1. Introduction: This policy outlines the process for third-party hackers, security researchers, and the general public to responsibly disclose vulnerabilities they discover in our systems, software, or services. We value the contributions of the security community and recognize the importance of their role in maintaining the highest security standards. 2. Scope: This policy applies to any digital assets owned, operated, or maintained by ServerAstra. This includes websites, applications, servers, and other [...]

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2023 19 Mar

Network Security policy

At ServerAstra, we take the security of our customers' data and network very seriously. To ensure the highest level of protection, we employ several measures, including blocking outgoing Simple Mail Transfer Protocol (SMTP) port 25 and automated abuse monitoring. This page provides detailed information on our policies and the reasons behind them. Table of Contents SMTP Port 25 Blocking Policy Firewall Protection Automated Abuse monitoring Benefits of Our Network Security Measures FAQs SMTP Port 25 Block[...]

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2022 17 Feb

Peering policy

ServerAstra AS56322 has an open peering policy and will peer with networks at mutual exchange points in accordance with the policies described below Please read these policy carefully and thoroughly. Requirements ServerAstra uses PeeringDB as a single authoritative source of truth. This means peering partners must have an up-to-date PeeringDB entry before a bilateral peering session can be established. ServerAstra will use industry standards to secure the peering sessions. This includes industry standard pr[...]

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2019 14 May

Cloud Resource policy

Stellar and Stellar Pro Cloud Resource policy CPU For Central Processing Unit configuration in our cloud platform we use Dual AMD Epyc 7401 or Single AMD Epyc 7401P for each host node The difference between v(irtual)CPU and d(edicated)CPU is the core usage guarantee. vCPU means maximum 100% of 1x AMD Epyc 7401 Core and minimum 50% expressed by formula: vCPU := 100% >= (1 x hostCPU) >= 50% dCPU means 100% of dedicated 1x AMD Epyc 7401 Core expressed by formula: pCPU := 1 x hostCPU hostCPU is 1 Core of [...]

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