Welcome

Your one-stop resource for all your questions, concerns, and support needs related to our products and services. Our documentation vault is designed to provide you with easy access to the information you need to make the most of your experience with us. Explore the sections below to find answers to common questions, step-by-step tutorials, and more.

Getting Started

New to our products and services? Start here to learn the basics and get up and running quickly.

• Account setup and registration

Frequently Asked Questions (FAQ)

Policies

• Cloud Resource policy (last modified 0000-00-00 00:00:00)
• Network Security policy (last modified 2024-03-01 23:43:00)
• ServerAstra Peering policy (last modified 2022-02-17 00:00:00)
• Tor exit-node policy (last modified 2024-02-20 18:16:47)
• Vulnerability Reporting (last modified 2023-09-15 19:54:23)

Tutorials

• Account Setup and Registration (last modified 2023-03-20 00:00:00)
• Choosing the Right Storage for Dedicated Servers (last modified 2025-07-08 17:56:09)
• DirectAdmin setup and installation on CentOS, Rocky, AlmaLinux, RHEL, Debian and Ubuntu (last modified 2024-07-10 18:54:19)
• Guide to Interpreting the YAML Configuration and Connecting to IPKVM (last modified 2023-03-19 00:00:00)
• How to Recover files from a stable and working ZFS pool when snapshots are unavailable (last modified 2024-12-05 15:55:15)
• Installing Arch Linux on a ServerAstra cloud instance or dedicated server (last modified 2024-04-24 16:27:18)
• Installing Control Panels via Cloud Panel and Accessing Them (last modified 2023-04-25 00:00:00)
• Installing Windows on a Cloud Instance via VNC (last modified 2023-05-31 11:37:37)
• Introduction to Dedicated Servers: A Beginner's Guide (last modified 2023-03-20 00:00:00)
• IPMI IPKVM guide (last modified 2025-05-22 21:35:50)
• Set Up and Secure SSH on CentOS, Rocky, and AlmaLinux 7, 8, and 9 (last modified 2023-03-31 00:00:00)
• Setting Up and Securing Remote Desktop on Windows: A Comprehensive Guide (last modified 2023-03-31 00:00:00)
• Setting Up and Securing SSH on FreeBSD 13: A Comprehensive Guide (last modified 2023-03-31 00:00:00)
• Setting Up and Securing SSH on Ubuntu 22.04: A Comprehensive Guide (last modified 2023-03-31 00:00:00)

Legal Documents

• Acceptable Use Policy (last modified 2023-03-15 00:00:00)
• General Terms and Conditions of Services (last modified 2024-04-25 21:34:08)
• List of certified ServerAstra Resellers (last modified 2023-05-16 21:51:47)
• List of Sub-processors (last modified 2022-09-04 00:00:00)
• Privacy Policy (last modified 2023-07-20 20:40:11)
• ServerAstra Data removal info bulletin (last modified 2022-09-04 00:00:00)
• Service Level Agreement (last modified 2022-09-04 00:00:00)
• System Administration (last modified 2022-09-04 00:00:00)
• Technical and Organizational Measures In Accordance with Art. 32 GDPR and Amendments (last modified 2024-04-17 19:13:18)

Contact Us

Can't find the answer you're looking for? Our support team is here to help. Reach out to us via email or live chat for personalized assistance.

Thank you for choosing ServerAstra as your hosting provider. We're committed to providing you with the best possible support and experience. Happy exploring!