System Administration changes 2019-05-14 00:00:00 - 2022-09-04 00:00:00
System Administration
Effective date: 2022.09.04.
Unless otherwise defined in this document, terms used in this document have the same meaning as in our Terms and Conditions, accessible from https://serverastra.com/docs/GTCS .
This document includes important additions to ServerAstra GTCs
### Administrative support is currently represented by the following options:
- Basic
- Full
Basic
Company's Provider's system administrators will install and manage the default base system on Customer's server and will continue to update and oversee these services per security announcements within the included monthly work hours. Included:
- basic security policy application
- consistency check
- security updates and upgrades
- best practices for running services
- firewall setup
- 3 hours of troubleshooting and custom software installation per month
Full
Includes everything listed under Basic with addition of:
- 6 additional hours of troubleshooting and custom software installation
firewall setup
drive encryption
setupsetup (if requested) kernelfine-tuningfine-tuning (if requested) performanceanalysisanalysis (if requested) general encryptionsetupsetup (if requested) securityanalysis
Company - ServerAstra Ltd.; Customer - the subscriber of the service.
Issued analysis (if requested)
Contact Us
If you have any questions about this document, please contact us:
- By email: sales@serverastra.com
- By visiting this page on
2019.05.14our website: https://serverastra.com/Contact