System Administration changes 2019-05-14 00:00:00 - 2022-09-04 00:00:00

System Administration

Effective date: 2022.09.04.

Unless otherwise defined in this document, terms used in this document have the same meaning as in our Terms and Conditions, accessible from https://serverastra.com/docs/GTCS .

This document includes important additions to ServerAstra GTCs

Administrative support is currently represented by the following options:

  • Basic
  • Full

Basic

Company's

Provider's system administrators will install and manage the default base system on Customer's server and will continue to update and oversee these services per security announcements within the included monthly work hours. Included:

  • basic security policy application
    • consistency check
    • security updates and upgrades
    • best practices for running services
    • firewall setup
  • 3 hours of troubleshooting and custom software installation per month

Full

Includes everything listed under Basic with addition of:

  • 6 additional hours of troubleshooting and custom software installation
  • firewall setup
  • drive encryption setup
    • setup (if requested)
  • kernel fine-tuning
    • fine-tuning (if requested)
  • performance analysis
    • analysis (if requested)
  • general encryption setup
    • setup (if requested)
  • security analysis
    • analysis (if requested)

Company - ServerAstra Ltd.; Customer - the subscriber of the service.

Issued

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